Remote technical support specialist

Diagnose customer or equipment problems by phone, chat, remote desktop or connected diagnostics and guide people through fixes.

Could your existing experience transfer?

Practical troubleshooting plus the ability to explain clearly is the core combination. Product knowledge is often learned on the job.

What should you search for?

technical support specialist, remote support engineer, helpdesk technician, product support

Don't search only one title. Employers often describe similar work differently, so open several vacancies and compare the duties rather than relying on the headline.

Vacancy first. Course second.